Mar 30
Customer Service: motivation matters

Positive Psychology often talks about the benefits that helping others can have on your well-being – you may have come across the phrase ‘random acts of kindness’. Research by Sonja Lyubomirsky and colleagues suggests that doing  a variety of random acts of kindness for other people, such as holding the door open or helping someone […]

Feb 10
How to find a job without looking…

Are you out of work and looking for a job at the moment? This is a great posting from Peter Bregman about why you shouldn’t try too hard, and why you should instead spend most of your time doing things you love doing. The theory is that doing stuff you really enjoy helps motivate you, […]

Oct 20
Standard Chartered’s business case for focusing on employee strengths

According to Debbie Whitaker, Standard Chartered’s Head of Sustainability, ‘everyone has talents that we wish to leverage’. This is a bold statement, considering Standard Chartered is a bank with over 60,000 employees in 56 countries. Their reasons for focusing on talent are fourfold: i) greater growth potential ii) better people performanceiii) increased employee engagement and […]

Oct 20
Standard Chartered’s business case for focusing on employee strengths

According to Debbie Whitaker, Standard Chartered’s Head of Sustainability, ‘everyone has talents that we wish to leverage’. This is a bold statement, considering Standard Chartered is a bank with over 60,000 employees in 56 countries. Their reasons for focusing on talent are fourfold: i) greater growth potential ii) better people performanceiii) increased employee engagement and […]

Oct 20
Standard Chartered’s business case for focusing on employee strengths

According to Debbie Whitaker, Standard Chartered’s Head of Sustainability, ‘everyone has talents that we wish to leverage’. This is a bold statement, considering Standard Chartered is a bank with over 60,000 employees in 56 countries. Their reasons for focusing on talent are fourfold: i) greater growth potential ii) better people performanceiii) increased employee engagement and […]

Jul 16
Well-Being: Aligning Values at Royal & SunAlliance

It has been suggested that the absence of employee well-being and/or the presence of stress is often caused by the conflict between the individual’s values and beliefs and those of the organisation or system that they work within – see Fr Dermot Tredget and Barbara Wren’s comments here. If this is the case, it must […]

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