According to Debbie Whitaker, Standard Chartered’s Head of Sustainability, ‘everyone has talents that we wish to leverage’.

This is a bold statement, considering Standard Chartered is a bank with over 60,000 employees in 56 countries. Their reasons for focusing on talent are fourfold:

i) greater growth potential
ii) better people performance
iii) increased employee engagement and
iv) attracting and retaining talent.

Many big organisations are sceptical of applying Strengths at work, yet Standard Chartered’s experience shows that it can make sound business sense.

A strengths-based approach to management has been operating in the organisation for the past 7 years, using Gallup’s StrengthsFinder tool. Whitaker describes a strength as the combination of talent, skill and knowledge, which motivation can transform into world-class performance. In her words, given equal skills and knowledge, talent is what differentiates superior performance from the rest.

So what does Standard Chartered actually do differently to other organisations? Well StrengthsFinder wasn’t designed for recruitment purposes, but it can be used to ensure good role fit and that’s exactly what has contributed to Standard Chartered’s success.The essentials for a salesperson, for example, are good product knowledge and to be able to negotiate and close a deal. But if the salesperson has the additional talents of competitiveness and building rapport with customers, they can become a world-class performer. Not only does Standard Chartered look for specific skills and knowledge, they take innate talents into account too.

It has to be said that there are several definitions of a strength, and the one used here is based on Gallup’s research. The VIA-IS or CAPP definitions are different; as always you need to be clear what you are trying to measure.

Standard Chartered also focuses on building employee engagement, and like Royal & SunAlliance which we featured here, they take volunteering seriously, offering two days paid leave for staff to contribute to voluntary organisations.

What the Standard Chartered story shows is that focusing on strengths can make a big difference to the business and to the people who work there. And applying Positive Psychology at work shouldn’t be something you do in addition to everything else. Look at your existing people-related processes (e.g. recruitment, development, coaching, mentoring and so on) and see how a strengths-approach would make a positive contribution.

According to Debbie Whitaker, Standard Chartered’s Head of Sustainability, ‘everyone has talents that we wish to leverage’.

This is a bold statement, considering Standard Chartered is a bank with over 60,000 employees in 56 countries. Their reasons for focusing on talent are fourfold:

i) greater growth potential
ii) better people performance
iii) increased employee engagement and
iv) attracting and retaining talent.

Many big organisations are sceptical of applying Strengths at work, yet Standard Chartered’s experience shows that it can make sound business sense.

A strengths-based approach to management has been operating in the organisation for the past 7 years, using Gallup’s StrengthsFinder tool. Whitaker describes a strength as the combination of talent, skill and knowledge, which motivation can transform into world-class performance. In her words, given equal skills and knowledge, talent is what differentiates superior performance from the rest.

So what does Standard Chartered actually do differently to other organisations? Well StrengthsFinder wasn’t designed for recruitment purposes, but it can be used to ensure good role fit and that’s exactly what has contributed to Standard Chartered’s success.The essentials for a salesperson, for example, are good product knowledge and to be able to negotiate and close a deal. But if the salesperson has the additional talents of competitiveness and building rapport with customers, they can become a world-class performer. Not only does Standard Chartered look for specific skills and knowledge, they take innate talents into account too.

It has to be said that there are several definitions of a strength, and the one used here is based on Gallup’s research. The VIA-IS or CAPP definitions are different; as always you need to be clear what you are trying to measure.

Standard Chartered also focuses on building employee engagement, and like Royal & SunAlliance which we featured here, they take volunteering seriously, offering two days paid leave for staff to contribute to voluntary organisations.

What the Standard Chartered story shows is that focusing on strengths can make a big difference to the business and to the people who work there. And applying Positive Psychology at work shouldn’t be something you do in addition to everything else. Look at your existing people-related processes (e.g. recruitment, development, coaching, mentoring and so on) and see how a strengths-approach would make a positive contribution.

There’s increasing coverage in the UK media of the so-called “Happiness Lessons” which are finding their way into the school curriculum, not all of it helpful in explaining how the application of Positive Psychology can be beneficial in schools.

This article from the Scunthorpe Telegraph describes a Centre for Applied Positive Psychology project called Celebrating Strengths which is taking the latest research on how people flourish and applying it to learning. What is particularly interesting about this project is that teachers are being trained first, so that they can use the new ‘positive teaching’ techniques with their pupils year after year.

This is also a crucial change management principle, i.e. ensuring that those people who are responsible for making the new approach work on the coal-face are involved and engaged in the project right from the start. Just think about the problems Jamie Oliver had introducing healthy food into UK schools, because he didn’t get the school dinner ladies on board first.

Contrary to what it says in this article, however, there is plenty of other work going on in the UK in positive psychology (and using strengths in particular) in education, the private sector and not-for-profit, and this will increase as people see the tangible benefits it can bring to their organisations.

Thanks to my UEL MAPP colleague Viv Thackray for this article

In this post we look at new ways of applying 3 more of the VIA character strengths, Perseverance, Vitality and Hope.

If you haven’t already done the VIA-IS online strengths test, why not take some time out now to complete it, and when you’ve got your list of top 5 (or signature) strengths, come back to find out how you might use them differently.

Just to remind you, the purpose of using your strengths in a new way every day is because research (Seligman, Steen, Park & Peterson, 2005) shows that this has a long-term positive effect on your happiness.

PERSEVERANCE:
i) Finish an important task before the deadline
ii) Work for several hours straight without interruptions – divert your phone and don’t check your email
iii) Make a list of things to do and do one thing on the list every day
iv) Notice your self-talk about stopping a task and ignore it. Focus on the task in hand.

VITALITY / ZEST:
i) Do something physically vigorous in the morning
ii) Volunteer for an activity at work
iii) Do something because you want to, not because you need to
iv) Get a good nights sleep, and eat a healthy breakfast to give yourself more energy during the day
v) Say ‘why not?’ three times more frequently than you say ‘why?’

HOPE / OPTIMISM
i) Think of a past disappointment and the opportunities that it made possible
ii) Notice your negative thoughts. Counter them with positive thoughts.
iii) Write down your goals for the next week/month/year and make concrete plans for accomplishing them.
iv) Keep a journal and every night record a decision that you made that day which will impact your life in the long run

As mentioned before, if the activity doesn’t work for you after a couple of days, try another one.

If you would like to find more activities related to using Fairness, Kindness, Open-Mindedness, Curiosity, Love of Learning or Creativity, click here.

For more activities related to the strengths of Integrity, Love, Humour, Appreciation of Beauty or Social Intelligence, click here.

For more activities related to the strengths of Leadership, Gratitude, Perspective, Forgiveness, Teamwork (Citizenship) and Bravery, click here.

In our next post we will be looking at the remaining 4 character strengths, Prudence Self-Regulation, Humility and Spirituality.

Please also remember to send us examples of activities that worked for you, we’d love to hear about them.

Thanks to Jonathan Haidt and Chris Peterson for many of the suggested activities.

How to Use Your Top 5 Character Strengths in New Ways – Part 3. If you’ve just completed the VIA-IS online survey and are wondering what to do with your Top 5 Strengths, read on…

There’s increasing research to show that focusing on your strengths at work rather than on your weaknesses brings huge benefits, not just to yourself but also to your organisation. As mentioned in one of our previous posts, companies like Norwich Union are using strengths-based approaches successfully in the business, for example in recruitment. Other organisations are focusing on strengths for personal development, using them as the basis for the Annual Appraisal, for example. It gives employees a boost of confidence and really helps them feel good about themselves, in a way that leads to further performance improvements.

In the last couple of posts we’ve looked at new ways of applying strengths (from the VIA-IS online survey, not from the Clifton StrengthsFinder, which actually measures talents). Today we continue on this theme with six more strengths. Try picking one activity from one of your Top 5, and stick with it for a couple of weeks. If you find it isn’t working after a day or so, try something else.

LEADERSHIP:
i) Organise a social get-together for your team or department
ii) Go out of your way to make a new colleague feel welcome
iii) Take responsibility for an unpleasant task at work and make sure it gets done

GRATITUDE:
i) At the end of the day write down three things that went well
ii) Write and send a gratitude letter
iii) Keep track of how many times you say thank you during the day and increase the number every day for a week.

PERSPECTIVE / WISDOM:
i) Think of the wisest person you know and try to live one day as if you were them
ii) Resolve a dispute between two work colleagues, or two family members
iii) Don’t give advice unless asked, and then do so as thoughtfully as possible

FORGIVENESS:
i) Let a grudge go every day
ii) Write a forgiveness letter, do not send it, but read it every day for a week.
iii) When someone does something you don’t understand, stand in their shoes and try to work out their positive intention

TEAMWORK / CITIZENSHIP:
i) Pick up litter that you see on the ground
ii) Volunteer your time to a charity, community group, Parent-Teacher Association, Parish Council etc
iii) Organize a team / department dinner
iv) Act as a facilitator

BRAVERY:
i) Speak up for an unpopular idea in a group
ii) Stand up for someone even if you disagree with them
iii) Protest to the appropriate authorities about an injustice that you observe

These are just some examples of activities, you can of course adapt them to suit your circumstances.

We’d be delighted to hear your experience of using some of these activities in practice, or if you have any ideas for new ones, so please send us your comments.

We’ll cover the remaining 7 Character Strengths in future posts.

Thanks to Professor Jonathan Haidt , author of The Happiness Hypothesis, and the students in his psychology class at the University of Virginia and Chris Peterson for many of the suggested activities.