Jan 26
It ain’t what you do, it’s the way that you say it: powerful vs powerless speech

Anyone who does communication or presentation skills training is probably aware of the work of Albert Mehrabian PhD on the relative importance of verbal and non-verbal messages in face-to-face communications. The ‘7-38-55’ rule is that the content of speech (the actual words used by the speaker) accounts for only about 7% of meaning. The way […]