Aug 22
Developing trust through conversation: beyond small talk

Today I came across a fantastic idea called The Feast of Strangers, an afternoon of organised conversation at Regent’s Park, London, hosted by philosopher, historian and author, Professor Theodore Zeldin. The idea is that you turn up at the Park, get introduced to someone you don’t know, and are given a ‘Menu of Conversation’ – […]

Jan 26
It ain’t what you do, it’s the way that you say it: powerful vs powerless speech

Anyone who does communication or presentation skills training is probably aware of the work of Albert Mehrabian PhD on the relative importance of verbal and non-verbal messages in face-to-face communications. The ‘7-38-55’ rule is that the content of speech (the actual words used by the speaker) accounts for only about 7% of meaning. The way […]